Return, Exchange, and Cancellation Policy
The customer must thoroughly inspect the products upon receipt, verifying the quantity, color, size, accessories, and ensuring the products are free from any damage or breakage before signing the delivery receipt provided by the company representative. The company will not be held responsible if the customer signs the receipt without any comments.
General Terms:
Return and exchange requests are handled according to the store's policies and with complete flexibility.
The product must be in good condition, unused, and unopened, unless there are defects or errors on the part of the store.
The company is not responsible for any damage or malfunction that occurs to the product during installation, use, or improper storage by the customer.
If the customer discovers any defects, discrepancies in size or color, or other issues, they are obligated to notify the company within the specified return period, before installation or use. The product must be returned in its original packaging and condition as when purchased.
Returns:
Customers may request a return within 15 days of the invoice date.
The purchase invoice must be presented when requesting a return. The product must be returned in its original condition and packaging, unused, and with all accessories.
The customer is responsible for return shipping costs unless the return is due to a manufacturing defect or an error on the part of the store.
The value of returned products will be transferred to the same bank account listed on the purchase invoice within 15 days of the product's delivery date. The customer is solely responsible for ensuring their bank account details match the name on the invoice. If the account details do not match, the transfer will be suspended until the customer confirms the discrepancy.
Exchanges:
Customers can request a product exchange in case of a manufacturing defect or an error on the part of the store.
The customer must report any defects or damage within 3 days of receipt.
The customer can exchange the product for the same product or another product, paying or receiving a refund for the price difference.
Cancellation:
Cancellation before shipment:
The customer can cancel their order themselves within 24 hours of placing it through the store.
The customer can cancel their order before the products are shipped by contacting us.
Cancellation After Shipment:
Orders cannot be canceled after the product has been shipped. The customer will be redirected to the return and exchange policy.
Contact:
For further assistance or to submit a return or exchange request, please contact us.
The store management reserves the right to modify this policy at any time without prior notice.
